Request Account Deletion
At CabChalak, we respect your privacy and your right to data. You can request permanent deletion of your CabChalak account and all associated personal data at any time. This process is compliant with Google Play User Data & Account Deletion policies and applicable data protection regulations.
🔒 Your Privacy Matters
We take your data privacy seriously. Once your account deletion request is approved, your personal information will be permanently removed from our systems.
Data That Will Be Deleted
When you request account deletion, the following personal data associated with your CabChalak account will be permanently removed:
- User profile information and account credentials
- Full name and personal identification
- Phone number and email address
- Saved addresses and location preferences
- Complete booking history and ride details
- Payment method information (if stored)
- User ratings, reviews, and feedback
- Mobile app account data and preferences
- Communication history and support tickets
Data That May Be Retained
In accordance with legal requirements and business necessity, the following information may be retained even after account deletion:
- Transaction and payment records (for accounting and tax compliance)
- Dispute resolution records (for legal protection)
- Fraud prevention and security logs
- Anonymized booking data for service improvement
- Records required by applicable laws and regulations
⚠️ Important Notice
Some data retention is legally mandated under Indian tax laws, Reserve Bank of India guidelines, and anti-fraud regulations. We cannot delete this data even upon request.
How to Request Account Deletion
You can submit your account deletion request through any of the following methods:
What to include in your deletion request:
- Your full name as registered with CabChalak
- Your registered phone number or email address
- A clear statement: "I request permanent deletion of my account and all personal data"
Account Deletion Processing Timeline
We are committed to processing your deletion request promptly:
- Step 1: We receive your deletion request (Email / WhatsApp)
- Step 2: Our team verifies your identity (within 1-2 days)
- Step 3: Your account is marked for deletion (within 2-3 days)
- Step 4: Personal data is permanently deleted (within 7 working days)
- Step 5: Confirmation email is sent to you
⏱️ Typical Timeline
7 working days from the date of verified request. However, in most cases, we complete the process within 3-5 business days. Weekend deletions may take an additional day.
Important Warning
⚠️ Permanent Action - Cannot Be Undone
Once your account is deleted, it cannot be recovered. You will not be able to access your booking history, saved addresses, or any other account information. If you wish to use CabChalak services in the future, you will need to create a new account. Please ensure you have downloaded or saved any important information before requesting deletion.
Frequently Asked Questions (FAQ)
How long does it take to delete my account?
+
We process account deletion requests within 7 working days after identity verification is complete. Most requests are completed within 3-5 business days. The timeline includes verification of your identity, marking the account for deletion, and permanently removing all personal data from our systems.
Can I recover my deleted account?
+
No, deleted accounts cannot be recovered. Once the deletion process is complete, all personal data, booking history, and account information are permanently removed from our systems. If you wish to use CabChalak again, you will need to create a new account with a new email address and phone number.
What information is retained after deletion?
+
Personal identifying information is permanently deleted. However, we must retain transaction records, payment receipts, and fraud prevention logs as required by law. We also keep anonymized, aggregated data for service improvement. Retained data cannot be linked to your identity.
Is account deletion completely free?
+
Yes, account deletion is completely free. CabChalak does not charge any fee for processing account deletion requests. We process deletion requests as part of our commitment to user privacy rights.
Will my booking history be deleted?
+
Your personal booking history, ride details, addresses, and preferences will be permanently deleted. However, transaction records may be retained for legal and compliance purposes, but these will not contain personally identifiable information and cannot be linked to your identity.
What if I have an active booking or pending payment?
+
We cannot delete your account if there are active bookings or pending transactions. Please complete or cancel all active bookings and resolve any pending payments before submitting a deletion request. Our team can assist you in resolving these matters.
Does deletion apply to all platforms?
+
Yes, account deletion applies to your CabChalak account across all platforms including the mobile app (iOS/Android) and website. Your data will be deleted from all systems simultaneously.
How do I verify my identity?
+
Our team will contact you via phone or email (the ones associated with your account) to verify your identity. We will ask you to confirm details such as your name, registered phone number, and recent booking information to ensure the deletion request is legitimate.
Is my data safe during the deletion process?
+
Yes, your data is protected during the entire deletion process. We use encrypted connections and secure protocols to ensure your information is safe. Once the deletion is initiated, your personal data is isolated and permanently erased using industry-standard deletion methods.
Google Play Policy Compliance
This account deletion service is designed to comply with the Google Play User Data & Account Deletion policy requirements:
- Users have a straightforward way to request account deletion
- The process is user-initiated and transparent
- Deletion occurs within the specified timeframe (7 working days)
- Personal data is permanently removed upon user request
- Users are informed about data retention requirements
- The process is available to all users regardless of app store
Ready to Delete Your Account?
Contact our support team using any of the methods below. We're here to help and will process your request promptly and securely.
Need Help or Have Questions?
Our customer support team is available 24/7 to assist you with any questions about account deletion or data privacy.
